Before any design work was completed or code written, Archetype SC worked with Odysseys Unlimited to understand the needs of the client. Workshops were held to review each requirement and obtain approval before moving forward.
Odysseys quickly outgrew its processes for guest management, which began with pen and paper, graduated to Microsoft Excel, and then to Lotus Notes. The company provides world-class tours and needed a system that would accommodate its staff and guests.
Archetype SC’s approach included the development of a custom system to meet the needs of Oddysseys, which eliminated inefficiencies and redundancies in its business processes, along with empowering them to serve their guests beyond previous measures.
The Guest Management System is a back-end portal for Odysseys employees, with a client-facing portal currently in development. The system meets the current needs and has allowed for continued growth to serve more clients and grow revenues.
Take a look at the steps taken to build a Guest Management System for Odysseys Unlimited by Archetype SC:
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