Tracking customer locations without sacrificing data privacy
By TJ Lundeen / email@example.com
Making the move to using location-based analytics can be a big decision for your business.
On one hand, using this technology can unlock powerful insights.
Knowing how people move through your facility, how long they are there, and where they came from provides you with critical information to improve the customer experience and become more efficent in your operations.
On the other hand, tracking your customers’ movements can open your business up a whole new set of decisions about how to use and collect user data.
With new regulations about consumer data privacy, knowing what’s allowed — and what’s right — when it comes to collecting data can be confusing.
By opting to use A2 Analytics from Archetype SC, for location-based tracking and insights you can avoid these concerns. Here’s a look at how our technology compares to most when it comes to data privacy:
How most technologies use data
Whenever a consumer downloads a new app or signs up for a service, businesses put terms and conditions in place to cover all their bases in a legal sense.
For many applications and technologies, this giant wall of text states that the consumer will have data entrusted to the company, including some Personally Identifiable Information (PII) that the company owns and can do with it what they want.
Most consumers breeze right through the terms and conditions, scrolling to click “Agree” without taking the time to fully understand what they’re subjected to in exchange for the service.
Because the company owns their data, these consumers may have PII, location data, or anything gleaned from their device sold by the service they use.
How data privacy is changing
With regulations like GDPR and the California Consumer Privacy Act going into efffect in recent years, consumers are more in tune than ever with how companies use their data.
For businesses not in compliance, there are heavy penalties and sanctions that force the issue of data privacy to be at the forefront of dealings with consumers.
Thanks to these actions, users are becoming more likely opt out of having their data shared, and are now aware that they have the right to see what a company has done with their information.
Even as businesses move to update privacy policies and introduce more transparency in their data usage, many — including those in the location-based tracking space — have been slow to adapt.
How A2 Analytics handles data privacy
A2 Analytics uses passive sensors to pinpoint devices within a given area, but does not capture any Personally Identifiable Information (PII) in the process.
Using location data, combined with cloud computing and machine-learning algorythms, A2 Analytics gives a holistic look at the movement of people via the signals put off by their devices.
It cannot, however, capture information like phone numbers, contact information, or any other associated information about the owner of the signal.
Because A2 Analytics uses anonymized data, it is able to provide insights about the movement of individuals in a facility without the need for opt-in or an app on the users devices. This allows for higher capture rates, typically above 85% of all individuals in the space.
This high capture rate allows for highly accurate information about your space with minimal impact on an audience.