Reinventing Retail with Location-Based Analytics

Whether in an airport, at a mall, or in a standalone shop, retailers and concessioners everywhere share many of the same issues. They want to deliver the best possible shopping experience but only have limited information about what customers want and how they behave while shopping.

Traditionally, without a reliable way to track customers moving in and around a retail space, it’s difficult for retailers to know when to bolster staffing, where to allocate resources, and how to attract more business.

But recently, more and more retailers are embracing location-based analytics as a way to transform the customer experience and create “click history” in the real world.

By studying where a customer spent the longest amount of time in a store, a retailer can deploy a staff member to help complete conversion with the customer.

Archetype SC’s approach to solving the retail problem is to provide our clients with as much data as possible about their customers’ journeys.

By placing our inexpensive, yet robust system of sensors throughout a retail location, we can passively track devices such as phones, smartwatches Bluetooth-connected tech. This safe and non-invasive tracking can pick up thousands of data points from each customer, providing a rich cache of data to be analyzed by our patented combination of software and machine-learning algorithms.

Using A2 Analytics, we can monitor the movement of individuals within a given space, showing where people are and how long it took them to get from Point A to Point B.

Our technology can also provide retailers with information including location heat mapping which can tell you what items are popular, what routes customers take inside a store, and how long it takes them to find what they need.

You can also check on customer conversion rates with insights on where customers are coming from, how many individuals walked by the storefront without stopping and how many of those who enter end up converting to a sale.

Using the data gathered by A2 Analytics, retailers can optimize their shop’s layout and the customer experience in a variety of ways.

Our custom dashboards can monitor sales made and compare it to the number of customers entering the store, as well as delivering reporting that offers insight on ways to increase customer engagement.

With help from our data experts, your team can get an in-depth analysis of shopper dwell time and session duration to learn more about customer behavior allowing you to enhance the shopper’s experience, increase conversions, and boost customer loyalty.