Myrtle Beach International Airport is one of the busiest airports in South Carolina, with more than 2 million passengers served each year. The Gateway to the Grand Strand is the main airport serving Myrtle Beach, a city which accommodates more than 15 million tourists each year.
Myrtle Beach International Airport struggled with long lines for TSA screening during its busiest times of the year.
Travelers had grown frustrated with the wide variations in the length of wait times at the TSA screening checkpoint. Wait times in the facility were wildly inconsistent due to a lack of staffing and TSA screening lanes for the number of passengers in the facility, especially during the summer.
Management in the facility tracked wait times by hand to gather data on the increased wait times but sought a more comprehensive solution using technology.